Refund and Returns Policy

Effective Date: January 1, 2026
Website: SarirDukan.com

At SarirDukan.com, customer satisfaction is our priority. We want you to feel confident when shopping with us. Please read our return and refund policy carefully before making a purchase.

1️⃣ Return Eligibility

We accept returns under the following conditions:

✔ The item must be unused and unwashed
✔ The saree must be in original condition
✔ Original packaging and tags must be intact
✔ Return request must be made within 3 days of receiving the product

Returns will not be accepted if:

  • The product has been worn, washed, or damaged by the customer
  • The return request is made after 3 days
  • The product was purchased on clearance or final sale

2️⃣ Damaged or Wrong Product

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos or video proof

We will arrange a replacement or refund after verification.

3️⃣ Refund Policy

Refunds are processed only after the returned item is received and inspected.

💳 Refund Method:

  • Cash on Delivery (COD) orders → Refund via mobile banking (bKash/Nagad/Rocket) or bank transfer
  • Online payment orders → Refund to original payment method (if possible)

Refund processing time:
⏳ 5–10 working days after approval

Shipping charges are non-refundable unless the return is due to our mistake.

4️⃣ Exchange Policy

We offer exchanges for:

  • Size issues (if applicable)
  • Product defects
  • Wrong item delivered

Exchange is subject to stock availability.

5️⃣ Non-Returnable Items

The following items cannot be returned:

  • Used or washed sarees
  • Customized or altered products
  • Discounted clearance items
  • Products damaged by customer misuse

6️⃣ Return Process

To request a return:

  1. Contact us via email or phone
  2. Provide order number & reason
  3. Share image/video proof if required
  4. Our support team will guide you through the next steps

📧 Email: support@sarirdukan.com
📞 Phone: +880XXXXXXXXXX

7️⃣ Important Notes

  • Customers may need to bear return delivery charges unless the issue is from our side.
  • We reserve the right to reject returns that do not meet policy conditions.

💎 Our Promise

At SarirDukan.com, we value your trust.
We aim to provide quality sarees and a smooth shopping experience every time.

If you have any questions, please contact our customer support team.